Our editor has a script that can usually auto detect
your Web Root. Press this button once and wait for the script to return
a message. It will return one of three messages:
Web Root Auto Detect Successful! - this means the script successfully
found your Web Root and you can proceed to submit the form.
FTP failure - this means that our editor was not able to connect to
your server by FTP. It could be a temporary problem, but we find that
usually it is caused by incorrect FTP information.
Unable to find Web Root. - if you receive this message, then you can
manually search for the Web Root by clicking the "Choose" button. This
opens a new window that shows you the folders and files on your Web
Host server. You can search for your site by clicking on a folder and
pressing the "Test" button at the bottom of the window. When you have
found the correct Web Root, click Done. You can now proceed to
finishing account registration.
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is available M-F, 9am - 6pm Mountain Time
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