"Unable to connect to FTP."
This message indicates that our editor cannot
connect to your web host (the computer that stores your website). This
can be caused by several reasons:
1) Your FTP information (location, username, password) are not correct.
This could be because you entered them in wrong, or because they have
changed since the last time you entered them. The best thing to do is
to contact your hosting provider and ask them to confirm your FTP
2) Your host server is experiencing problems. Contact your web host to find out if there are problems with your web host server.
3) There is an Internet connection problem between your host server and the Editor's server.
If you see this message, then do as follows:
Step 1 Check your FTP info. If you're sure it's correct, then go to step 2.
Step 2 Contact your hosting provider and ask them to verify your FTP
information, or if there is a problem with your host server. You may
also ask them to reset your FTP.
Step 3 If you try the above solutions and you still experience FTP
problems, then please contact us using our secure Help Ticket system.
Send us your website domain and FTP info (location, username and
password) and we will try to resolve the problem for you.
Unable to find an answer? Free email support
is available M-F, 9am - 6pm Mountain Time
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